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This policy was last updated on December, 2004.

At Urban Chateau, we respect our customers and understand that you are concerned about privacy, so we have posted this privacy policy to let you know what kind of information we collect,

“All beautiful things belong to the same age.”
~ Oscar Wilde

how it is handled and with whom it may be shared so that you may make informed decisions when using the Urban Chateau web site.

As we continue to develop our web site and take advantage of technologies to improve the services and products we offer, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

If you have any questions about this policy, you may contact us by emailing us at

What Information Do We Collect?
We collect various types of information depending upon how you use our site.
• When you order from us, we collect your name, billing address, shipping address, email address, phone number, and/or credit card number (with expiration date).
• From your transactions and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
• When you submit a question to customer service, we need your email address to respond, and you also may provide us with various additional information to help us answer your question.
• We also may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper.
• We may acquire customer lists from other parties so that we may invite new people to visit our web site. Our policy is to acquire only lists of people who have indicated that they are willing to receive email offers. Also, each time we send an email offer, we provide people with the opportunity to opt out of receiving future email offers.

How Do We Use Your Information?
We may use your information in a number of ways, including the following:
• to complete your purchase transactions;
• to provide the services you request;
• to send you our catalogs and other offerings through email or direct mail;
• to contact you about the status of your orders;
• to identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest to you;
• to improve our product selections, customer service, the content on our web site, and the overall customer shopping experience.

Do We Share Your Information?
The information gathered may be shared with third parties, including responsible companies with which we have a relationship. For example:
• We may provide information to service providers to help us bring you the products and services we offer. Specifically, we may use third parties to facilitate our business, such as to send email solicitations. In connection with these offerings and business operations, our service providers may have access to your personal information for use in connection with these business activities.
• We may be required to disclose customer information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. Additionally, we may share account or other information when we believe it is necessary to comply with law or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.
• If the ownership of all or a part of the Urban Chateau business were to change, customer information pertinent to such business operations would likely be transferred to, or licensed for use by, the new owner. We may also transfer such information in the course of corporate divestitures, mergers, reorganizations or any dissolution.

What Choices Do You Have Regarding the Use of Your Information?
If you do not want to receive promotional email from Urban Chateau and/or do not want us to share your information with unrelated third parties for marketing purposes, please submit a request by emailing us at info@urbanchateau. We will make every effort to implement any choice you make as soon as possible.

Is Your Information Secure?
Private account and customer information is located on a secured server behind a firewall.
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email.

What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by any Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

Our Use of Cookies
We may use cookies from time to time. A "cookie" is a small file stored by your web browser on your computer's hard drive. Cookies allow us to recognize who you are when you arrive at our site by associating the anonymous identification numbers in the cookie with other information you, as a customer, have provided us. At no time is your personally identifiable information (name, street address, credit card number) stored within one of our cookies.

Cookies allow us to understand how you clicked to our site and what pages you click on during your visit to our site. Knowing who you are and how you prefer to shop allows us to improve your shopping experience and speed your checkout process. We do not use the cookie to track your activity on sites other than those operated by Urban Chateau.

Accepting cookies through your web browser is your personal choice. However, if you choose not to accept cookies, we may not be able to provide you with as exceptional an experience as one that is specifically tailored to your needs.

Aggregate Information
We collect non-personal information about how users navigate through our web site. We aggregate this statistical information in order to improve our site, and we may share this information with outside companies. This aggregated information does not include individual names or personal data, so it does not identify you or any other customer.